Privacy Policy

Introduction

Tieknot ("we", "our", "us") is a family education and document organisation service based at 95 Tha Phae Road, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100, Thailand. We are committed to handling personal information with care and transparency.

This policy explains what personal information we collect, how it is used, how long we keep it, and what rights you have regarding your data. It applies to information collected through our website at https://tieknot.cyou and through our service enquiry process. If you have questions, please contact us at [email protected].

What Personal Data We Collect

We collect only the information necessary to respond to your enquiry and deliver the service you have requested.

Through our contact form: name, email address, and optional phone number and message. These are provided voluntarily by you.

Through cookies and analytics: with your consent, we may collect anonymised data about how pages are accessed, including browser type, time of visit, and pages viewed. We do not use this to identify individuals.

Legal basis for processing: your explicit consent (where requested), and our legitimate interest in responding to enquiries and improving our services.

Retention: enquiry data is held for up to 24 months from last contact, then securely deleted. Session-related notes are anonymised after 12 months.

How We Use Your Data

• To respond to your enquiry and schedule or deliver a service
• To send a follow-up summary after a session if you have taken part in one
• To improve our website and service delivery using anonymised usage data
• To meet any applicable legal obligations in Thailand

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing communications.

How We Protect Your Data

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. These include access controls on our systems, secure hosting practices, and limiting data access to team members who need it to deliver our services.

In the event of a data breach that may affect your rights, we will inform you and the relevant authority as required by applicable law within a reasonable timeframe.

Cookies

Our website uses cookies. Essential cookies are required for basic website function. Analytics and preference cookies are only activated with your consent. You may withdraw consent at any time using the preferences link in the cookie notice.

For full details on the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Services

We may use third-party services for analytics (such as Google Analytics) and website hosting. These services may process data on servers outside Thailand, including within the EEA. Where applicable, we rely on appropriate transfer mechanisms to protect your data.

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to read their policies independently.

Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards, you have the following rights regarding personal data we hold about you:

• Access: request a copy of data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: request deletion of your personal data where no legal obligation requires us to keep it
• Objection: object to our processing of your data
• Withdraw consent: where processing is based on your consent, withdraw it at any time
• Portability: receive your data in a structured, machine-readable format where applicable

To exercise any right, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (Thailand) if you believe your rights have been infringed.

Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Policy Updates

We may update this policy from time to time. Material changes will be communicated via a notice on our website. Continued use of our website after any update constitutes acceptance of the revised policy. The date at the top of this page shows when it was last revised.